FAQ
Good questions.
Everything we get asked most often. If something's missing, WhatsApp us directly.
How it works
How do I get started? +
Tell us your dates, your party and what you're picturing for the stay. We reply with a written proposal. Once you approve, we book and confirm everything: drivers, boats, restaurants, chef, villa, the lot.
Do you handle everything or just parts of it? +
Whatever you want. Some guests ask only for a private boat day. Others ask us to handle the entire stay from airport pickup to departure. We work both ways.
What can you actually arrange? +
On all three islands: the villa, hotel or Airbnb. A private chef at the villa. Restaurant tables that show as full online. Private boats between and around the islands. Jetski on St Martin and St Barth, kite, paddle and e-foil. Diving and snorkel trips. A rental car delivered to the door, or a driver on standby. Helicopter transfers. Airport meet and assist. Horseback, hikes, kids clubs. Full list on the services page. If something you want is not on it and it exists on the islands, ask anyway. We know who does it.
What's a typical stay shape? +
A 5-day stay in St Martin with two private boat days built in, one to Anguilla, one to St Barth. In between, rest days on your home beach. Longer stays can include a villa chef night, a helicopter to St Barth, or a yacht day.
Which island should we use as our base? +
Most travelers base in St Martin because flights land at SXM. Some choose St Barth for the scene. Anguilla works for quiet-first stays. Our long-form Anguilla page, St Barth page and St Martin to St Barth day trip page cover the trade-offs in detail. Tell us where you're staying and we build outward.
What documents do we need? +
A passport valid for at least 6 months. Most US, EU, UK and Canadian travelers do not need visas for any of the three islands. Our customs and passport guide breaks it down by nationality. We send a precise document checklist 2 weeks before arrival.
The specific hops
Can we do St Barth in a day from St Martin? +
Yes, most first-time visitors do it exactly that way. A 45-minute private speedboat from Oyster Pond, lunch in Gustavia, an afternoon on Shell Beach, back before dinner. The St Martin to St Barth guide covers timing, options and prices.
How does the crossing to Anguilla work? +
20 to 25 minutes across from St Martin. Public ferry from Marigot runs every 45 minutes for around $28 per adult. Private speedboat is faster with customs pre-cleared. Our St Martin to Anguilla ferry guide has the schedules and the arrival-fee gotchas.
Can we do a day trip to St Barth from Anguilla? +
Yes, but it is longer than from St Martin: roughly two hours by boat each way. Doable if you leave early, but most guests who want St Barth build it into a St Martin portion of the stay. We plan both.
What does a private boat crossing cost? +
Priced per boat, not per person, and it depends on the route, season and craft. St Martin to St Barth is a longer crossing than St Martin to Anguilla, so it costs more. We quote once we know your dates and party.
Working with us
How far in advance should we reach out? +
Two to three weeks ahead for shoulder months. Two to three months for Christmas, New Year and February. The best villas and tables book up first.
Do you give quotes upfront? +
No public price lists. Every stay is bespoke. We send a detailed quote with line items after we understand what you want. No surprises after.
How do payments work? +
Once you approve the proposal, we send a secure Stripe link. Most stays are 50% to confirm, balance 7 days before arrival. Larger or simpler bookings can be 100% upfront.
Which currencies do you accept? +
USD, EUR and GBP via Stripe. Your card is charged in your local currency at the mid-market rate.
Weather, kids, the unexpected
What if the weather is bad? +
If conditions stop the boat or helicopter from running safely, we reschedule to another day of your stay at no extra cost. If rescheduling isn't possible, we issue a full refund for that portion.
What if I need to cancel? +
More than 14 days out: 90% refund. 7-14 days: 50% refund. Less than 7 days: no refund (we have already paid vendors). Full policy on the cancellation page.
What if a vendor fails on the day? +
We carry backup options for every slot. If a restaurant double-books or a boat has a mechanical issue, we reroute within 30 minutes. If we cannot, you get a partial refund on the affected portion.
Can we bring kids? +
Yes. Tell us ages and we adapt the boat, the pace, the restaurants and the villa. Car seats fitted in the Mercedes vans, kid menus pre-discussed.
Can we change things mid-stay? +
Flexible within reason. Add a last-minute boat day, swap a restaurant, take a rest day instead. Tell us, we adjust.
For travel advisors
Do you work with travel advisors? +
Yes, regularly. Commission on confirmed bookings, priority access, co-branded itineraries on request, fast turnarounds. See /advisors for the full program.